The Super Runners Shop Refund/Return Policy allows for Unused Footwear, Apparel or Accessories (excluding nutrition/food) to be Properly Returned within 30 days of Purchase
We’re a Specialty Store with physical locations that strives to provide world class customer service to every customer. Therefore (if and only if) you live in New York City, Footwear may be Used and Returned to any of our 4 locations up to 15 days following the online purchase. Please note this is only for customers in NYC. Used Footwear cannot be Returned in any other case. If so, a Refund will not be provided. If the Product was marked as FINAL SALE, it is not eligible for a Refund, Return, or Exchange. Several Types of products are exempt from the 15-day Return Policy: Any Used Apparel cannot be Returned as well as any Accessories. This includes any Nutritional Items. This will be strictly enforced.
Additional non-returnable items: Gift cards
If there’s an original shipping charge, it is not refundable, however we do provide a Free Shipping Label to return the products.
To start your return, please send an email to: orders@shop.superrunnersshop.com
We’ll very quickly email you a Prepaid USPS Return Label.
Please do not send your purchase back to the manufacturer, any returns sent this way will no longer be available for a refund from Super Runners Shop. Please note a working email is required to process returns.
Refunds (if applicable)
We make processing returns a priority. Once your return is received and inspected, we'll send an email notifying you the refund has been processed. We will also notify you via email if your refund request has been rejected. Although, this is rare and does not occur if the above steps are followed.
If the return is approved, then your refund will be processed and a credit will be applied to your original method of payment.
Late or missing refunds (if applicable)
Please note, even though we immediately issue the Credit, it may take a few days for the Refund to finalize on your statement. This is due to credit card and banks best practices. If it does not quickly appear, please wait a couple more days. Then contact your credit card company, it may take several days before your refund is officially posted.
If it is still not received, please contact your bank.
If you’ve done all of the above and you still have not received your refund yet, please contact us at orders@shop.superrunnersshop.com
Sale items (if applicable)
Sale items can be returned using the same Return Policy as above.
Exchanges (if applicable)
Exchanges are logistically challenging to execute with online sales unless you visit our physical store. We’d prefer to issue a refund/credit on the first order and then have a 2nd new order placed. We’re able to create a Draft order and send it to you if that is the preference. That Draft order will have a link direct to the cart and the new product.
Exchanges and Returns are preferably to be done in-store:
360 Amsterdam Ave, New York, NY 10024
745 7th Ave, New York, NY 10019
805 3rd Ave, New York, NY 10022
1438 3rd Ave, New York, NY 10028
